Orlando, FL – Contact Center Support

RemX Staffing is assisting a client in Miramar, FL in hiring Onsite Customer Service Representatives.  Please find details below.

Miramar, FL -NOT REMOTE

Customer Service Representative Role:

The Customer Service Representative is responsible for providing exceptional customer service and resolutions to our members. This role will take inbound calls to assist people with scheduling regular meal deliveries Telecommunication based customer interaction to answer and resolve a variety of inquiries. This is high volume, customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone.

Contract Position- potential to go longer 

Primary Responsibilities:

• Provide resolution for customers.
• Serve as single point of contact for customers and build a strong relationship supporting them.
• Respond to and own consumer inquiries/issues.
• Provide education and status on previously submitted pre-authorizations or pre-determination requests.
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
• Conduct proactive research on assigned member accounts to identify service issues.

Schedule:

Training is Monday to Friday 9:00AM to 5:30PM for the first week.

After, the schedule is an 8-hour shift between Monday to Sunday - both morning and afternoon options available

Compensation:

$17.00/hourly – weekly pay

RemX Offers Benefits-

• Medical: Major Medical, Wellness and Basic plans to choose from
• Dental
• Vision
• Term Life
• Short Term Disability

Responsibilities:

• Provide resolution for customers.
• Serve as single point of contact for customers and build a strong relationship supporting them.
• Respond to and own consumer inquiries/issues.
• Provide education and status on previously submitted pre-authorizations or pre-determination requests.
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.

Schedule:

Training is Monday to Friday 9:00AM to 5:30PM for the first week.

After, the schedule is an 8-hour shift between Monday to Sunday - both morning and afternoon options available

RemX Staffing is seeking Licensed Health Insurance Agents to work onsite in Plantation, FL for a reputable client of ours. 

The candidate MUST have a valid Health Insurance license in the state of FL.

Schedules vary; must be flexible and available from 8am-11pm, Monday-Sunday

Pay rate: $26/hr

Responsibilities

• You'll be using the knowledge that you bring to the role by helping others with Medicare
• The candidate will provide excellent customer service with a mostly outbound call model
• The candidate will need to be a team player
• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs

We are seeking Customer Service Representatives for a 1 - 2 week  project in Plantation, FL or Miramar, FL.  Below are the details.

 Customer Service Representative Project

Pay range- $26.00/HR

Multiple shifts available between 8am-11pm!

MUST BE ABLE TO GO ONSITE EACH DAY OF THE PROJECT TO MIRAMAR, FL OR PLANTATION, FL

 Overview:

This is a customer service role which you will be responsible for taking inbound calls from members! 

RemX is looking for experienced Customer Service Associates with payment processing experience for our client in the Knoxville, TN area.

• Title: Customer Service Associates
• Employment Type: Contract - 6 Months
• Location: Knoxville, TN
• Salary: $17.00 an hour
• Start Date: 5/6/24
• Schedule: M - F 8:00 AM - 6:00 PM - 40 hour work week within that timeframe.

RESPONSIBILITIES:

• Communicate my customers regarding their payments utilizing a CRM based system
• Assist customers in making payments via portals, phone system, and via CSR's at carriers
• Track and report on workload progress daily

REQUIREMENTS:

• Minimum High School Education / GED REQUIRED
• 1+ years experience in a customer service environment REQUIRED

RemX is looking for experienced Pharmacy Order Entry Techs for our client in the Franklin, TN area.

• Title: Pharmacy Order Entry Tech
• Employment Type: Contract with Potential for Hire
• Location: Franklin, TN
• Salary: $23.00 an hour
• Start Date: Asap
• Schedule: 1pm -11PM - could be scheduled to work weekends

RESPONSIBILITIES:

• Triage, interpret and input orders into computerized medication order system while meeting accuracy and productivity standards of the pharmacy. 
• Performs drug calculations including basic mathematical calculations (e.g., converting milligrams)
• May resolve denials identified through adjudication, and follow-up claims
• Maintains current knowledge of Medicaid claim regulations and processes
• Provides excellent customer service
• May assist with drug preparation and dispensing under the direct supervision of a Pharmacist 

RemX is looking for experienced Pharmacy Order Entry Techs for our client in the Bethlehem, PA area.

• Title: Pharmacy Order Entry Tech
• Employment Type: Contract with Potential for Hire
  
• Schedule: 7am - 4pm & 1pm -11PM - could be scheduled to work weekends

RESPONSIBILITIES:

• Triage, interpret and input orders into computerized medication order system while meeting accuracy and productivity standards of the pharmacy. 
• Performs drug calculations including basic mathematical calculations (e.g., converting milligrams)
• May resolve denials identified through adjudication, and follow-up claims

Mon - Fri 8:30 am - 5:00 pm Hybrid available after 90 days

Provides support to Incentive Data and Operations department and other areas of Finance, as needed. Will interact with other areas of the company including Information Technology, Sales, Marketing, and Customer Advocacy.  Works primarily in Microsoft Excel and interfaces

• Audit incentive coupon activity for validity and proper supporting documentation.  Check for exceptions and request additional support from Retailer as needed
• Assist in investigation and support of retailer, region and zone requests for sales type changes and requests for exception processing, sales chargebacks, and/or provide support to retailers regarding non-paid vehicles not eligible for incentives
• Update Oracle system for Retailer changes including Buy/Sells, address/name changes, etc.
• Complete special projects and other data analysis as needed by department management in support of our incentive operations, incentive accounting, treasury, and marketing units
• Pulls data and provides screenshots for external auditors’ sample selections.

• Required Skills and Abilities

  • Strong communication and interpersonal skills with the ability to interface with all levels of the organization (Sales/Regions, Zones)
  • Proficiency Microsoft Office, especially MS Excel and Word
  • Analytical and detailed oriented
  • Ability to work independently and handle multiple projects/deadlines

RemX is currently Hiring for a Pharmacy Order Entry technician in the Bethlehem, PA area!  

Location: Onsite, Bethlehem, PA 

Hours: 7-4pm or 1-11pm or 8pm-7am, 7 on 7 off shift 

Temporary position: 3 months 

Pay: $19-$20/hr - Benefits provided 

Overview:

In this position you will be responsible for the interpret and input of orders into a computer Medication order system. You will also be responsible for and audits that need to be made, and updated in the systems. You may also resolve issues with Denials, as well as follow up claims in the POS. 

Qualifications: 

- Must have current knowledge of Medicaid claim regulations and the process 

- Pharmacy Related Experience 

-High school Diploma 

- Detail oriented; goal oriented, team player, customer service, oral communication

RemX is looking for experienced, compassionate, and professional Customer Service Representatives to assist our client with phone calls and emails regarding check and payment processing.

Title: Customer Service Representative

• Employment Type: Permanent / Direct Hire
• Location: Remote  
• Salary: $20.00 an hour (including $0.50 shift differential)
• Start Date: 6/4/24
• Schedule:
• Option 1: M – F | 10:00 – 7:00 PM
• Option 2: M – F | 11:00 – 8:00 PM

RESPONSIBILITIES:

• Answer inbound calls / emails relating regarding payment / check processing inquiries/issues
• Maintain a pleasant and professional demeanor in all interactions
• Use probing questions to locate the right information
• Review contracts and conduct research on your own

REQUIREMENTS:

• Minimum High School Education / GED REQUIRED
• 1+ years experience in a customer service environment REQUIRED