Job Opening: Call Center Agent – Onsite
Description
RemX is hiring Call Center Representatives in the Alpharetta, GA area. Seeking enthusiastic individuals wanting to assist customers and provide excellent customer service.
Pay rate: $20/hr
Training: Monday-Friday – schedule will fall between the hours of 8am-7pm
Schedule: 1st, 2nd & 3rd shifts
Need weekend availability
Onsite: 100% onsite in Alpharetta, GA
Responsibilities:
- Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
- Assist customers with booking travel thru their rewards or purchasing travel using their payment card
- Service existing travel bookings e,g. requests to cancel or change bookings
- Assist customers with order placement for Gift Cards, Merchandise, and Apple products
- Provide site navigation assistance to customers who are new to self-booking/ordering online
- Provide assistance to customers for general banking and rewards inquiries
- Potential opportunities for growth within the company
- Required: High School Diploma or GED
- Required: Must be fluent in Spanish (read, speak, and write)
- 3 years of customer service experience in a call center and/or customer facing retail environment
- Travel is a plus
- Must be professional and articulate with strong interpersonal skills
- Must have a pleasant phone presence and friendly personality