Job Posting

RemX is seeking Call Center Representatives to facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings using their Credit Card Reward Points.  Seeking enthusiastic individuals wanting to assist customers and provide excellent customer service. 

Pay rate: $17.50 per hour 

Start Date:  6/12/23

Training: Monday-Friday 10 am - 7 pm

Schedule: 1st, 2nd & 3rd shifts

Need weekend availability 

Onsite: Alpharetta, GA

***MUST LIVE WITHIN 25 MILES OF ALPHARETTA***

Responsibilities:

• Assist customers with navigating the customer website/portal, viewing and using their credit card reward points
• Assist customers experiencing issues with points redemption, etc.
• Inbound calls from customers looking to for assistance with general account information and tasks
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Assist customers with changes and cancelling reservations

Experience:

• Required: High School Diploma or GED
• 1+ years of customer service experience in a call center and/or customer facing retail environment
• Must have a pleasant phone presence and friendly personality
• Bilingual Spanish definitely a plus