Job Posting

**This is an ONSITE position; must be located in Knoxville, TN**

Hours: Monday-Friday 8am-5pm

Pay: $17.00 per hour 

Overview:  

The Customer Service Agent is an entry-level role into the overall Customer Service group.  The agents are responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages.  These payments can be made utilizing our own software to generate a payment and then applying that payment via Carrier website, automated phone system, or through phone conversations with Carrier Customer Service.  Success in this role can lead to Customer Service Representative roles with added responsibility.

 Key Responsibilities: 

• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads as soon as they are realized
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Skills & Abilities: 

• Pleasant, calm demeanor on the phones
• Ability to speak confidently
• Excellent command of the spoken English language

Education & Experience: 

• High School Diploma or a minimum of three (3) years in a similar role