Job Posting

RemX is hiring a Call Center Representative in Knoxville, TN. Responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages. 

Onsite position

Location: Knoxville, TN

Pay rate: $17 per hour

Schedule: Monday-Friday 8:00 am – 5:00 pm

Employment Type: TTH

Responsibilities:

• Utilizing software to generate a payment and applying that payment via Carrier website, automated phone system, or through phone conversations with Carrier Customer Service.
• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Experience:

• Required: 1 year of call center experience
• Experience with payment processing or collections
• Background in finance or mortgages is a plus
• Have a positive, empathetic, and professional attitude