Training Start Date: 6/14/2023
Location: ONSITE – Raintree & the 101 Freeway
Pay Rate: $18.50/hour
Training Length: 6 weeks
Training Schedule: 9am-5:30pm AZ
Post Training Schedule: Various schedules will be available to pick from
Responsibilities Include:
- Deliver excellent customer support through various channels i.e., voice, email, and chat
- Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
- Service existing travel bookings e.g., requests to cancel or change bookings
- Assist customers with order placement for Gift Cards, Merchandise, and Apple products
- Troubleshoot issues that arise for existing orders. i.e., item not delivered, item arrived damaged, etc.
- Monitor and service open issues through completion
- Provide site navigation assistance to customers who are new to self-booking/ordering online
- Educate customers on website functionality to increase the online adoption rate
- Aid customers for general banking and rewards inquiries
- Report issues that are surfaced by the customer, including complaints, site production issues, etc.
Requirements:
- High School diploma or equivalent
- 1-3 years of customer service experience in a contact center and/or customer facing retail environment
- Must be professional and articulate with strong interpersonal skills
- Must have a pleasant phone presence and friendly personality
- Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
- Basic proficiency with the Microsoft Office suite
- Ability to read an interpret documents such as procedure manuals and instructions
- Ability to diffuse escalated customers
- Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
For immediate consideration please send your fully current resume to robert.dale@remx.com using subject Onsite Scottsdale CSR
Please apply online and we will review your resume and contact you. If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045 or email Sas.ccs@remx.com
