For immediate consideration please send resume to firstname.lastname@example.org (title: Call center Scottsdale)
Start Date: 6/14/2023
Location: Scottsdale, AZ zp 85260 (NEED TO LIVE NO MORE THAN 25 miles from Scottsdale)
Pay Rate: $18.50/hour
Training Length: 6 weeks
Training Schedule: 8-4:30am AZ
Post Training Schedule: Various schedules will be available to pick from
This position is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and devices, the CSR will provide general customer service support on behalf of a top US financial institution.
- Deliver excellent customer support through various channels i.e. voice, email, and chat
- Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
- Service existing travel bookings e,g. requests to cancel or change bookings
- Assist customers with order placement for Gift Cards, Merchandise, and tech products
- Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
- Monitor and service open issues through completion
- Provide site navigation assistance to customers who are new to self-booking/ordering online
- Educate customers on website functionality to increase the online adoption rate
- Aid customers for general banking and rewards inquiries
- Report issues that are surfaced by the customer, including complaints, site production issues, etc.
- High School diploma or equivalent
- 1-3 years of customer service experience in a contact center and/or customer facing retail environment
- Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
- Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
- Travel experience is not required, but is a plus!
- Fluency in Spanish is not required, but is a plus!
Please apply online or send your resume. we will review and contact you. If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045 or email Sas.email@example.com