Job Posting

For immediate consideration please send resume to viviana.meza@remx.com (title: Call center Scottsdale)

Start Date: 6/14/2023

Location: Scottsdale, AZ zp 85260 (NEED TO LIVE NO MORE THAN 25 miles from Scottsdale)

Pay Rate: $18.50/hour  

Training Length:  6 weeks

Training Schedule: 8-4:30am AZ

Post Training Schedule:  Various schedules will be available to pick from   

Job Description:

This position is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and devices, the CSR will provide general customer service support on behalf of a top US financial institution.

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and tech products
• Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Educate customers on website functionality to increase the online adoption rate
• Aid customers for general banking and rewards inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

• High School diploma or equivalent
• 1-3 years of customer service experience in a contact center and/or customer facing retail environment
• Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
• Travel experience is not required, but is a plus!
• Fluency in Spanish is not required, but is a plus!

Please apply online or send your resume. we will review  and contact you. If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045 or email Sas.ccs@remx.com