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Customer Service Representative

Scottsdale, AZ

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Position Summary:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and Technology. In addition, the CSR will provide general customer service support on behalf of a top US financial institution. Servicing will occur via or client-owned technology.


  • Onsite, 14000 North Pima Rd
  • $18.50 hourly
  • Start Date 6/12
  • Training schedule 8am -5pm for 6 weeks
  • Post training schedule multiple shifts available


  • Deliver excellent customer support through various channels i.e. voice, email, and chat
  • Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
  • Service existing travel bookings e,g. requests to cancel or change bookings
  • Assist customers with order placement for Gift Cards, Merchandise, and Apple products
  • Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
  • Monitor and service open issues through completion
  • Provide site navigation assistance to customers who are new to self-booking/ordering online
  • Educate customers on website functionality to increase the online adoption rate
  • Aid customers for general banking and rewards inquiries
  • Report issues that are surfaced by the customer, including complaints, site production issues, etc.

Job Requirements


  • HSD
  • Call center customer service experience


Apply today and send resume to Charity.Beckner@RemX.com for immediate consideration

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