Job Posting

Position Summary:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and Technology. In addition, the CSR will provide general customer service support on behalf of a top US financial institution. Servicing will occur via or client-owned technology.

Details:

• Onsite, 14000 North Pima Rd
• $18.50 hourly
• Start Date 6/12
• Training schedule 8am -5pm for 6 weeks
• Post training schedule multiple shifts available

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Educate customers on website functionality to increase the online adoption rate
• Aid customers for general banking and rewards inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

Requirements:

• HSD
• Call center customer service experience

Apply today and send resume to Charity.Beckner@RemX.com for immediate consideration