Job Posting

RemX is seeking to fill our client’s next orientation class for customer service representatives that will assist customers with their travel needs associated with their banking rewards. If you have customer service and/or travel experience this maybe the right position for you!!

POSITION HIGHLIGHTS

Start Date: 6/14/2023

Location: ONSITE

Address: 14000 North Pima Road STE 300, Scottsdale, AZ 85260

Pay Rate: $18.50/hour

Hire Type: Permanent and Directly Hired with Client on Day 1

Training Schedule: 8a-4:30p CST

Post Training Schedule: Various schedules will be available

Open Shifts as of 5/23/2023

8am-4:30pm Su M W Th F

8:30am-7pm M T F Sa

10:30am-9pm  M T W Sa

10:30am-9pm Su M W Th

12:30pm-9pm M T Th F Sa

SUMMARY

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and Apple. In addition, the CSR will provide general customer service support on behalf of a top US financial institution. Servicing will occur client-owned technology. Therefore, full paid training will occur to familiarize the CSR prior to placing the CSR into a production environment.

WHAT YOU WILL DO

Deliver excellent customer support through various channels i.e. voice, email, and chat

Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings

Service existing travel bookings e,g. requests to cancel or change bookings

Assist customers with order placement for Gift Cards, Merchandise, and Apple products

Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.

Monitor and service open issues through completion

Provide site navigation assistance to customers who are new to self-booking/ordering online

Educate customers on website functionality to increase the online adoption rate

Aid customers for general banking and rewards inquiries

Report issues that are surfaced by the customer, including complaints, site production issues, etc.

WHAT YOU HAVE

High School diploma or Equivalent

1-3 years of customer service experience in a contact center and/or customer facing retail environment

Basic proficiency with the Microsoft Office Suite

Travel experience is not required, but is a plus!

Fluency in Spanish is not required, but is a plus!

For immediate consideration please send your resume/inquiry:

Briana.Cranmer@RemX.com

Subject: Travel CSR

Please apply online and we will review your resume and contact you. If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045 or email Sas.ccs@remx.com.