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Client Service Representative

Fullerton, CA

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An AMAZING opportunity for a Client Service Representative for our client located in Fullerton. Stable, excellent pay and benefits! Direct hire position, offering 58k-62k. DOE. This position will start ASAP! 100% Onsite.

 Job Duties:

  • May serve as the primary contact for customer, sales, and internal supporting departments. Responsible for ensuring all key stakeholders are fully engaged and informed.
  • Knowledgeable in understanding customer’s products and helps facilitate goals and objectives for successful development and production of their products.
  • Collaborate with internal and external support resources to satisfy customer expectations.
  • Responsible for seamless and transparent execution from order acceptance through final product delivery.
  • Review order and verify customer materials and specifications with customer and internal processing departments.
  • Monitor schedule to ensure timely receipt of Bill of Materials to enable adherence to schedule and delivery commitments.
  • Timely updates to ensure customer changes are communicated, captured, and billed.
  • Able to marshal the appropriate resources to ensure their customer’s work is executed and can clearly identify when to seek assistance from internal experts when customer specification changes occur.
  • Participate in internal production meetings to discuss orders and their specifications to all related support and processing departments.
  • Effectively resolve and/or escalate customer issues to sales and management, resulting from service failures or misaligned customer expectations.
  • Work closely with our Purchasing and R&D with gathering all costing information required for quoting.
  • Provides continuous communication, and makes recommendations, on progress and foreseeable issues to all involved.
  • Coordinates with Sales and R & D on any critical schedules and/or priorities.
  • Communicates effectively with clients on development projects, status and delays.
  • Develop knowledge of all departments and aspects of the company.


Job Requirements

Job Requirements:

  • Minimum of 5 years of experience in Business Development or Project Management.
  • Ability to understand the needs and concerns of internal and external customers and respond effectively in a professional manner.
  • Strong ability to organize, handle, and prioritize multiple issues simultaneously.
  • Ability to meet deadlines in a fast-paced environment with a strong eye for detail.
  • Strong interpersonal skills.
  • Ability to communicate professionally via written and verbal with internal and external customer to understand needs and concerns.
  • High level of motivation and sense of urgency
  • Must be a team player and have sound judgment.
  • Intermediate level proficiency in Microsoft Office.
  • Able to bring organization out of chaos.
  • Able to coordinate and collaborate with multiple departments and represent different points of view without long-term negative consequences.


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