An AMAZING opportunity for a Client Service Representative for our client located in Fullerton. Stable, excellent pay and benefits! Direct hire position, offering 58k-62k. DOE. This position will start ASAP! 100% Onsite.
Job Duties:
- May serve as the primary contact for customer, sales, and internal supporting departments. Responsible for ensuring all key stakeholders are fully engaged and informed.
- Knowledgeable in understanding customer’s products and helps facilitate goals and objectives for successful development and production of their products.
- Collaborate with internal and external support resources to satisfy customer expectations.
- Responsible for seamless and transparent execution from order acceptance through final product delivery.
- Review order and verify customer materials and specifications with customer and internal processing departments.
- Monitor schedule to ensure timely receipt of Bill of Materials to enable adherence to schedule and delivery commitments.
- Timely updates to ensure customer changes are communicated, captured, and billed.
- Able to marshal the appropriate resources to ensure their customer’s work is executed and can clearly identify when to seek assistance from internal experts when customer specification changes occur.
- Participate in internal production meetings to discuss orders and their specifications to all related support and processing departments.
- Effectively resolve and/or escalate customer issues to sales and management, resulting from service failures or misaligned customer expectations.
- Work closely with our Purchasing and R&D with gathering all costing information required for quoting.
- Provides continuous communication, and makes recommendations, on progress and foreseeable issues to all involved.
- Coordinates with Sales and R & D on any critical schedules and/or priorities.
- Communicates effectively with clients on development projects, status and delays.
- Develop knowledge of all departments and aspects of the company.
