Title: Customer Service Rep(ON-SITE)
Employment Type: Temp to hire
Training Schedule: 8am-4:30pm, Monday through Friday
Post-Training Schedule: 5am-4:30pm, Monday through Friday
Responsible for providing excellent customer service to customers and branches by accurately entering and maintaining orders, providing updates, and resolving problems.
- Answers telephone calls from Spider customers and branches
- Routes callers to branch personnel or other departments as necessary
- Enters all orders into computer system, coordinates shipments, track orders and advise customers of order status.
- Creates rental contracts and all other order related documents
- Generates invoices and issues credits to customers
- Resolves order problems.
- Provides parts identification and basic product information to customers and branches.
- Communicates order status and production problems to appropriate personnel.
- Monitors product availability and coordinates with planning, purchasing and production to meet current and anticipated customer needs.
- Manages customer contracts.
- Performs other projects or duties as assigned.
Qualifications & Requirements
- High School Diploma or equivalent
- 3+ years of excellent real customer service experience (no script-real experience) .
- Strong listening and verbal communication skills with various customer types.
- Excellent phone business etiquette both in person and on the phone.
- Must demonstrate extremely strong listening and verbal communication skills.
- Excellent organizational skills.
- Outstanding attention to detail and decision-making abilities.
- Able to work occasional overtime.
- Good project management skills in a multi-tasking environment.
- Demonstrated initiative and appropriate independent problem solving.
- Ability to participate and cooperate in a team-oriented environment, and work independently.
- Ability to work effectively with employees at all levels.
- Experience with ERP or MRP systems, JD Edwards knowledge preferred.
- Strong MSOffice Suite skills, AS/400 skills/background able to key 55+ WPM