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Customer Accounts

Alpharetta, GA

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Do you have 2-3 years of experience working in a call center, comfortable working onsite, (NOT REMOTE) and looking for a new opportunity? Please review the details below and apply! 

Early Collections/ Customer Accounts Worksite Location: Alpharetta, GA (Full-time onsite)

Wage: $18.00-19.50/hr based upon education 

Job Duties:  

  • Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily

  • Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer.
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
    • Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available 

    • Process payments and payoffs 

    • Perform miscellaneous task as assigned  

    • Adheres to appropriate Compliance policies and procedures 

    • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) 

  • Skill Set:  

    • Proficient in MS Office (Word, Excel, Teams) 

    • Excellent written and oral communication skills  

    • Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position  

    • Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed 

    • Ability to multitask is essential 

    • Eager to learn, positive attitude, and flexibility are also important 

    • Customer Service background is a plus 

    • College Degree (4 Year) is preferred but not required 

  • This is an ONSITE position located in Alpharetta, GA ( NOT REMOTE)
  • Must be available to work 8am-8pm EST and some weekends
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