Job Posting

RemX is looking for an experienced Customer Service Dispatch Rep for a Safety Services company in Lynbrook, NY.  Ideal candidate will have excellent verbal and written communication skills, be detail-oriented, focused and be able to multi-task in a high energy office environment.

Start Date: ASAP

Onsite/Remote: Onsite

Onsite Address: Lynbrook, NY 11563

Schedule: TBD – pending 

Pay Rate: $20-25/hr

Assignment Type: Direct hire 

Job Description:

•      Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment

•       Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction

•       Handle all escalated calls and research the problem to determine what issues may be affecting the customer

•       Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.

•       Work with Fire Officials, Building Departments and other authorities having jurisdiction.

•       Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.

Qualifications:

•   Customer service and/or dispatch experience.

•   Knowledge of MS Office: Outlook and Excel.

•   Ability to analyze data

•   Ability to work overtime when necessary.