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National Customer Service Representative

Lynbrook, NY

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RemX is Now Hiring National Customer Service Representative!!!

Start Date: ASAP

Onsite/Remote: Onsite

Onsite Address: Lynbrook, NY 11563

Schedule: TBD – pending 

Pay Rate: $20-25/hr

Assignment Type: Direct hire 

Job Description:

•      Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.

•       Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)

•       Handle all escalated calls and research the problem to determine what issues may be affecting the customer.

•       Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.

•       Work with Fire Officials, Building Departments and other authorities having jurisdiction.

•       Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.

•       Work cross functionally with other teams and departments.


Job Requirements

Qualifications and Requirement:

•   Customer service and/or dispatch experience.

•   Knowledge of MS Office: Outlook and Excel.

•   Ability to analyze data

•   Ability to work overtime when necessary.

Ideal Candidate Will have/be:

•       Excellent verbal and written communication skills.

•      Detail-oriented --quality and precision-focused

•       Outcome-oriented -- results-focused with strong performance culture

•       Team-oriented -- cooperative and collaborative

•       Multi-task in a high energy standard office environment.


National facilities maintenance experience is a plus


***This is NOT a REMOTE position

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