RemX is hiring National Customer Service Representatives to work with a reputable client of ours in Lynbrook, NY!
Pay rate: $20-25 per hour
Schedule: Variety of Schedules / Must have flexibility Monday-Sunday
Direct Hire Position
***100 percent Onsite in Lynbrook, NY***
- Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment
- Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
- Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
- Manage service level expectations and provide timely updates.
- Work with authorities having jurisdiction.
- Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
- Work cross functionally with other teams and departments.
- Customer service and/or dispatch experience.
- Knowledge of MS Office: Outlook and Excel.
- Ability to analyze data
- Ability to work overtime when necessary
- National facilities maintenance experience is a plus
Ideal Candidate Will have/be:
- Excellent verbal and written communication skills.
- Detail-oriented --quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
- Multi-task in a high energy standard office environment.