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National Customer Service Representative

Lynbrook, NY

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RemX is hiring National Customer Service Representatives to work with a reputable client of ours in Lynbrook, NY!

Pay rate: $20-25 per hour

Schedule: Variety of Schedules / Must have flexibility Monday-Sunday

Direct Hire Position

***100 percent Onsite in Lynbrook, NY***


  • Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment 
  • Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
  • Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
  • Manage service level expectations and provide timely updates.
  • Work with authorities having jurisdiction.
  • Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
  • Work cross functionally with other teams and departments.


Job Requirements

  • Customer service and/or dispatch experience.
  • Knowledge of MS Office: Outlook and Excel.
  • Ability to analyze data
  • Ability to work overtime when necessary
  • National facilities maintenance experience is a plus 

Ideal Candidate Will have/be:

  • Excellent verbal and written communication skills.
  • Detail-oriented --quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • Team-oriented -- cooperative and collaborative
  • Multi-task in a high energy standard office environment.
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