Job Posting

Do you have experience setting appointments and performing follow ups?

Do you have a background in HVAC and Plumbing?

If you do, then this is the position for you!!!!

Our client is looking for a Order Management Specialist to join their team.

This is a temp to hire position with great pay and benefits.

Hours of operation after training: 6:30am-6pm (Must be able to work on Saturday, but have a day off during the week)

Shift can be anytime within hours of operation.

Great pay starting at $21.

Job Overview:

• Call center setting w/o metrics. No idle time or wrap time.
• Provide telephone/email/chat assistance to homeowners and contractors. 
• Manage inbound/outbound calls from homeowners and contractors regarding an HVAC issue, repair, replacement, scheduling the contractor based on the area/geography.
• Making outbound calls or outbound emails to verify and confirm everything.

Experience:

• 1+ year customer service, customer facing experience – call center or reception
• Need to have a thick skin- will be handling escalations
• Using a proprietary CRM system
• Smart sheets which is similar to Excel
• Outlook for all internal and external email

To be considered please apply online and email your resume to sheryl.mcdonald@remx.com and reference Job: Order Management Specialist

If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045 or email Sas.ccs@remx.com