Job Posting

If you are looking for a customer service role with an immediate impact on people’s lives and safety, our opening with a great national facilities maintenance role is for you!

Title: National Customer Service Rep

Start Date: as soon as 5/30/2023!

Facility Location: 1340 East University Drive, Tempe, AZ 85281

Schedule: 

• You will be assigned a schedule based on your accounts.
• It will be 8am -5pm Monday through Friday
• The time zone may be MST, CST, or EST
• So candidates need to be available 7am-7pm (AZ time) Monday through Friday to account for all time zones

Compensation: $20+ DOE

Job Description:

Join a team with decades of expertise in managing fire and life safety systems! To both national and regional account customers, you will provide unparalleled expertise and work with vendor partners to keep clients safe year-round.

Responsibilities Include:

·      Coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of partners.

·      Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.

·      Take ownership of all escalated calls and research the problem to determine what issues may be affecting the customer.

·      Manage service level expectations (including details like the technician’s arrival & departure times)

·      Work with Fire Officials, Building Departments and other authorities having jurisdiction.

·      Work with the Accounting Department on any billing issues and ensure that customers are provided with timely invoices.

·   Customer service and/or dispatch experience.

·   Knowledge of MS Office: Outlook and Excel.

·   Ability to analyze data

·   Ability to work overtime when necessary. 

Ideal Candidate Will have/be:

·      Excellent verbal and written communication skills.

·      Detail-oriented --quality and precision-focused

·       Outcome-oriented -- results-focused with strong performance culture

·       Team-oriented -- cooperative and collaborative

·       Multi-task in a high energy standard office environment. 

·  National facilities maintenance experience is a plus

For immediate consideration for this urgent hire, please send a fully current resume for review to robert.dale@remx.com using subject Safety CSR