Job Opening: Customer Service Specialist
Description
RemX is hiring a Customer Service Specialists in the Lynbrook, NY area.
Pay rate: $20-$25 per hour
Schedule: Monday-Friday 8 am to 5 pm
Onsite: Lynbrook, NY *100% onsite*
Direct Hire
Job Responsibilities:
- Conducts monthly administrative tasks throughout various stages of the life cycle of a work order
- Provide and update preventative maintenance work orders to Districts and assurance that our clients’ inspections will be completed in a satisfactory and timely manner
- Review and dispatch monthly preventative maintenance work orders
- Schedule new and return trip work orders between Districts and Client Service Representative and/or client locations
- Update internal notes and schedule inspection dates
- Follow up on scheduled work orders to validate completion/status
- Prepare and submit necessary updates to Client Service Representative
- Identify and escalate issues to Client Service Representative regarding Districts, client locations, etc
- Manage incoming/outgoing calls to/from technicians, Districts, or client location
- Manage District preventative maintenance work orders volume throughout month
- Required: 1+ years of related experience
- Required: High School Diploma or equivalent
- Excellent customer service and admin skills
- Experience with Microsoft Office Products, CRM, and Excel