Job Opening: Hybrid Customer Service Rep

Location: Onsite Kennesaw, GA

Hybridge Schedule after 4 weeks of training (3 weeks onsite, 2 days remote)

Hours/pay 

• 9am to 6pm $16-17 

• 10am to 7pm ($0.75/hr. shift differential)  

• 11am to 8pm ($1.25/hr. shift differential). 

Job Description: 

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers’ requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum 1 to 3 years’ experience in customer service, or related transferable skills
• Customer centric and Internet savvy
• Strong MS Office skills

Professional Skills:

• Superior time-management skills.
• Ability to multi-task and stay focused on critical objectives.
• A positive, can-do attitude is a must.
• Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.

#Ramp