Job Opening: Call Center Representatives

RemX is seeking Re-Enrollment Associates to support the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support.

• Titles:  Re-Enrollment Advocate (REA)
• Employment Type: Seasonal Contract with chance to convert to perm
• Location: Onsite |  Louisville, KY 40299
• Pay: $17.00 an hour
• Scheduling: Availability M – F 8:00 AM – 8:00 PM
• Start date: 9/23
• Training:  Training is 3 weeks M – F 8:30A – 5:00 PM ; very important “No time to be missed during training period and first 30 days.

RESPONSIBILITIES:

• Handled approximately 70 – 90 inbound calls daily.
• Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
• Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
• Update system with notes WHILE ON THE CALL (not in between calls)

REQUIREMENTS:

• High School Diploma/GED Minimum
• Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 – 90+ calls daily)
• Must be Tech Savvy – Ability to use multiple screens while reading scripts and adding notes into the system
• Stable employment history (no unreasonable gaps)
• Ability to work 100% onsite reliably daily.
• To display these characteristics : CHART – Caring, Honesty, Accountability, Respect, and Trust 

Please email updated resume to andrea.knodt@remx.com for immediate review.