Job Opening: Customer Service Administrator Onsite

Our client in the Irving area is seeking a Customer Service Administrator to join their team. Apply today to speak with a Recruiter.

What you will be doing:

• Handle sales orders in our ERP system, manage license sales, oversee product returns and exchanges, check freight and customs invoices, and collaborate with third-party service providers.
• Responding to emails and phone calls from customers and other stakeholders and maintaining the ticketing system accordingly
• Creating and maintaining work instructions and process descriptions for US Customer Service operations
• Providing an outstanding customer experience and enhancing relationships with all stakeholders
• Participating in development projects as needed 

What we need from you:

• Minimum of 5 years work experience from global customer service, international trade & logistics and working in global team operating across multiple time zones