Job Opening: CUSTOMER SERVICE REPRESENTATIVE

• Title: Rewards Customer Service Rep

• Employment Type: Contract with potential to go perm (End Date 2/28/25)

• Location: Onsite in Alpharetta, GA 30005 (Must live within 30 miles)

• Salary:  $18.50 an hour (No Shift or Language Differential)

• Start Date: 11/6/24 (Wednesday)

• Schedule: Various schedules available, all schedules work 1 weekend day and have the other off.

• Training:  6 Weeks | M – F 8:00 AM – 6:00 PM – 40 hour shift between those hours

Summary:

This position is for a Customer Service Representative related to either travel or non-travel rewards programs.  Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel stays, or car rentals.

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Responsibilities:

• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.
• Inbound calls from customers looking to for assistance with general account information and tasks
• Assist customers with changes and cancelling reservations

Requirements:

• High School Diploma or GED REQUIRED
• 1+ year of experience in call center REQUIRED
• Bilingual Spanish/English is highly preferred
• An articulate demeanor and friendly personality are necessary

FOR IMMEDIATE CONSIDERATION SENT YOU UPDATED RESUME TO: DARILYS.GUTIERREZ@REMX.COM WITH THE SUBJECT “GA”