Job Opening: Travel Rewards Representative
Description
LOCATIONS: Alpharetta, GA – This is not a remote opportunity
Pay: $18.50
Start: November 2024
Training Schedule: M – F 8:00 AM – 6:00 PM – 40 hour shift between those hours (No Time off during training)
Training Length: 6 Weeks
After Training Schedule: Monday – Sunday (Various Schedules)
Contract Duration: Temp to Hire based on performance and attendance
Title: Travel Rewards Representative
Job Responsibilities:
Utilizes intermediate training curriculum to review client reward program and redemptions.
Effectively communicates reservation details and fare rules to clients.
Identifies and promotes preferred vendors.
Meets intermediate agent transaction and accuracy goals.
Able to assist in resolving basic client issues.
Performs other duties as assigned.
Effectively communicates reservation details and fare rules to clients.
Identifies and promotes preferred vendors.
Meets intermediate agent transaction and accuracy goals.
Able to assist in resolving basic client issues and de-escalate when needed.
Performs other duties as assigned.
Requirements:
High school education or equivalent.
Previous Hospitality, Travel or Rental experience required.
+1 year of Call center experience preferred.
Computer and technical skills required.
Strong verbal and written communication skills
EXCEPTIONAL customer service and teamwork skills.
EXCEPTIONAL previous tenure.
Reliable Transportation.
Bilingual Spanish/English is a PLUS
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