Job Opening: Customer Enrollment Specialist

Customer Enrollment Specialist

Onsite Hours between Mon – Fri 8:00 am – 8:00pm

RESPONSIBILITIES:

Handled approximately 70 – 90 inbound calls daily.
Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
Update system with notes WHILE ON THE CALL (not in between calls)

REQUIREMENTS:

High School Diploma/GED Minimum
Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 – 90+ calls daily)
Must be Tech Savvy – Ability to use multiple screens while reading scripts and adding notes into the system
Stable employment history (no unreasonable gaps)
Ability to work 100% onsite reliably daily.
To display these characteristics : CHART – Caring, Honesty, Accountability, Respect, and Trust

Dress Code: Business Casual, nice jeans are fine, make sure appropriate and respectful towards others