Job Opening: Customer Service Representative

• Employment Type: Contract with chance to convert to perm
• Location: Onsite | Louisville, KY 40299
• Pay: $17.00 an hour
• Scheduling: Availability M – F 8:00 AM – 8:00 PM,
• Start Date: 9/23/24

RESPONSIBILITIES:

• Handled approximately 70 – 90 inbound calls daily.
• Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
• Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
• Update system with notes WHILE ON THE CALL (not in between calls)

REQUIREMENTS:

• High School Diploma/GED Minimum
• Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 – 90+ calls daily)
• Must be Tech Savvy – Ability to use multiple screens while reading scripts and adding notes into the system
• Stable employment history (no unreasonable gaps)
• Ability to work 100% onsite reliably daily.
• To display these characteristics : CHART – Caring, Honesty, Accountability, Respect, and Trust

If you meet the requirements and would like immediate consideration, please email your resume to Justice.Strickland@remx.com with the subject as “Customer Service Representative”.