Job Opening: Logistics Coordinator / Customer Service

Job Title: Logistics Coordinator/ Customer Service

Type: Contract to Hire (Ridgeville, SC 29472)

Pay: Up to $21 per hour DOE

Hours: Monday-Friday 9 AM – 6 PM

Responsibilities of the Logistics Coordinator:

• Serve as the primary point of contact for customers via phone, email, or in-person interactions, handling orders and inquiries for assigned accounts.
• Occasionally engage in face-to-face customer interactions to strengthen relationships and address concerns.
• Collaborate within a team to achieve operational goals, while also being capable of independently managing responsibilities.
• Complete order forms, determine service fees, process account changes, and ensure accurate execution of orders.
• Handle billing inquiries and resolve service complaints, escalating unresolved issues to the Customer Service Manager when necessary.
• Cross-train on multiple accounts to provide backup support for other team members.
• Maintain open communication with the Customer Service Manager on all account-related matters.
• Perform additional duties as assigned to support operational needs.