Job Opening: $28/HR CSR for Project in Plantation, FL *HIRING ASAP*

IMPORTANT:

-RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful.

-RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.

RemX is seeking Call Center Representative experiences with high volume calls in a customer service environment. The client is looking for someone efficient, productive, and thorough when dealing with members over the phone. Strong computer and software navigation skills are crucial. You should also be strongly patient-focused and adaptable to changes.

• Title: Onsite Call Center Rep
• Employment Type: Estimated 1-week project
• Salary: $28/HR *First 2 days of training will be $23/HR*
• Location: Plantation, FL or Miramar, FL
• Work Schedule: 12/28/24 – 1/3/25 – 1st shift (Must be flexible and open to work any 8-hour shift and the Holidays 12/31/2024-1/1/2025)

Job Components and Primary Responsibilities:

• Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers.
• Serve as a single point of contact for the customer and form a strong relationship to support them.
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience.
• Respond to and own consumer inquiries and issues.
• Conduct proactive research on assigned member accounts to identify service issues.
• Identify gaps in processes and work closely with other departments for process improvement.
• Provide education and status on previously submitted pre-authorizations or pre-determination requests.
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.