Job Opening: Customer Service Specialist

Customer Service Specialist (Direct Hire)

Schedule:

• Monday: 8:00 AM – 9:00 PM
• Tuesday & Wednesday: 8:00 AM – 8:00 PM
• Thursday & Friday: 8:00 AM – 6:00 PM

Pay: $22.32 per hour

Experience Required:

• Minimum of 2 years of customer service experience

Role Overview:
We are seeking a dedicated Customer Service Specialist to join our team. In this role, you will handle both inbound and outbound communications, assisting potential and existing customers with inquiries, resolving issues, and promoting our products and services. You will play a key role in maintaining excellent customer relationships and ensuring compliance with all regulations and company policies.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats professionally and efficiently.
• Address customer inquiries, resolve issues, and provide accurate information.
• Maintain confidentiality and ensure the security of sensitive data and workstations.
• Stay knowledgeable about all phases of the loan process, including pre-loan and pay-off stages.
• Complete specialized training certifications and annual refresher courses.
• Adapt to system updates and provide optimal support to borrowers.
• Meet and exceed daily and monthly department goals.
• Collaborate with management to identify opportunities for performance improvement.
• Be flexible to work overtime based on department and business needs.

What We’re Looking For:

• Strong interpersonal skills with the ability to foster a positive and professional work atmosphere.
• Commitment to representing the company’s values both internally and externally.
• Proactive, detail-oriented, and able to manage multiple tasks efficiently.
• Willingness to cross-train and assist in other areas during peak times.