Job Opening: Direct Hire Call Center CSR – Loans

RemX is assisting a customer seeking Customer Service Reps to receive inbound calls and make outbound calls to potential customers, utilizing provided scripts and information to promote our products and services effectively.

Pay is $22.32 

Schedule –

8am-9pm Monday

8am-8pm Tuesday/Wednesday

8am-6pm Thursday/Friday

• Responsible for addressing customer inquiries, providing accurate information, and resolving issues promptly and professionally.
• Assist customers on both inbound or outbound attempts in accordance with all applicable state and federal regulations and company policies and procedures.
• Uses sound judgment and training provided to support customer inquiries.
• Contribute to and promote a team-oriented quality work environment.

Requirements

• Maintain a high-level of knowledge of all loan phases, from pre-loan thru pay-off, including ability to analyze complex and detailed information regarding customers invoice, payment, and loan status questions.
• Maintain certifications for specialized training and complete annual refresher courses in each topic.
• Must have 2 years customer oreferably with Loans or Finance