Job Opening: Customer Service Representative

RemX is recruiting for a Customer Service Representative position in Knoxville, TN.

This is for a Direct Hire opportunity

Hours: 

Will be working an 8hour schedule between the hours below:
8am-9pm Monday
8am-8pm Tuesday/Wednesday
8am-6pm Thursday/Friday

Pay: $22.32 /hr

Position Details and Responsibilities:

As a Customer Service Representative, you will be receiving inbound calls and making outbound calls to potential customers, utilizing provided scripts and information to promote company products and services effectively. You will also be responsible for addressing customer inquiries, providing accurate information, and resolving issues promptly and professionally. Assisting customers on both inbound or outbound attempts in accordance with all applicable state and federal regulations and company policies and procedures. Will be responsible with to support customer inquiries based on training received.

Requirements:

• Maintain a positive on-site work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
• Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems.
• All employees are expected to represent the company and its interests in a positive, professional manner inside and outside of the corporate environment.
• Maintain a high-level of knowledge of all loan phases, from pre-loan thru pay-off, including ability to analyze complex and detailed information regarding customers invoice, payment, and loan status questions.
• Maintain certifications for specialized training and complete annual refresher courses in each topic.
• Based on company needs, employees may be crossed trained in specialty queues within the department as well as during peak times within other areas of the organization.
• Remain up to date on system enhancements and changes to determine best way to assist borrowers.
• Adhere to assigned schedule to assist with outbound calls, Inbound calls, incoming chats, emails, or a combination of skills.
• Ensure that department goals and expectations are met on a daily and monthly basis.
• Be proactive and discuss with management strategies to improve job performance.
• Read the training materials and utilize resources provided by department and company.