Job Opening: Onsite – Call Center Representative

RemX Staffing is seeking Customer Service Specialists to work onsite in Knoxville, TN 37922. This is a direct hire opportunity.

Schedule:

• Monday: 8:00 AM – 9:00 PM
• Tuesday & Wednesday: 8:00 AM – 8:00 PM
• Thursday & Friday: 8:00 AM – 6:00 PM

Pay: $22.32 per hour

Responsibilities:

• Handle inbound and outbound calls, emails, and chats professionally and efficiently.
• Address customer inquiries, resolve issues, and provide accurate information.
• Maintain confidentiality and ensure the security of sensitive data and workstations.
• Stay knowledgeable about all phases of the loan process, including pre-loan and pay-off stages.
• Complete specialized training certifications and annual refresher courses.
• Adapt to system updates and provide optimal support to borrowers.
• Meet and exceed daily and monthly department goals.
• Collaborate with management to identify opportunities for performance improvement.
• Be flexible to work overtime based on department and business needs.

**For immediate consideration, please email stephanie.murphy@remx.com**