Job Opening: AR Billing Service Administrator

AR Billing / Service Administrator

Work Order and Documentation Management:

• Maintain “Completed” and “Paperwork Received” columns, ensuring accurate tracking of service orders.
• Move completed work orders through the service admin process.
• Request invoices signed work orders, photos, and other required documentation from service providers.
• Update and maintain closing documentation across all customer portals.
• Review service provider invoices for accuracy and compliance.
• Process invoices that are within approved Not-To-Exceed (NTE) limits; invoices exceeding NTE limits are escalated to Coordinators for resolution.
• Investigate and resolve outstanding or rejected invoices, requesting any necessary additional documentation.
• All AR duties

Issue Resolution Support:

• Research and resolve outstanding invoices left by previous coordinators.
• Address payment delays and communicate with stakeholders as needed.
• Follow up on missing information required to close older orders.

Monthly Billing Assistance:

• Contribute to monthly billing targets across SMCP, HubSpot, and various customer portals.
• Submit invoices to customers via Service Channel, Corrigo, and Verisae billing portals.
• Manually process billing for Publix, including:
• Creating dummy invoices and work orders
• Submitting Publix store stamps
• Preparing payment packets for the Publix accounting team
• Manage Machine Protection (MP) billing:
• Receive and log monthly MP invoices
• Maintain an up-to-date monthly billing log
• Generate invoices in SMCP