Job Opening: B2B Payment Specialist

CSR– RemX is assisting a Digital Payment company in Knoxville, TN seeking friendly Payment Specialist Representatives to handle Vendor questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. Not a B2C position. Not a high-volume dialer position.

Permanent Opportunity 

$20/hr.

Monday-Friday – 10:00 am – 7:00 pm (.50 sift differential for EST) or 11:00 am – 8:00 pm (plus .50 shift differential)

Training – Monday – Friday – 9:00 am to 6:00 pm for 4-6 weeks

Key Responsibilities:

Assists B2B Vendors with payments, missing payments, payment changes, logging into portals, etc.

Experience speaking with Businesses through various channels.

Maintain a positive, empathetic, and professional attitude toward potential customers at all times

Ensure daily performance goals are met.

Keep records of customer interactions, transactions, comments, and complaints.

Ensure customer satisfaction and provide professional support.