Job Opening: Customer Service Reward Programs

RemX is assisting a client looking for CSRs related to either travel or non-travel rewards programs. Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel stays, or car rentals.

• Employment Type: Permanent
• Location: Onsite in Alpharetta, GA – 5900 Windward Pkwy | Alpharetta, Georgia 30005, US  (Must live within 25 miles. No Exceptions)
• Salary: English speaking $20.00 an hour | Bilingual Spanish & English speaking $21.00 an hour
• Start Date: 11/10
• Schedule: Various schedules  (8 hour shifts between 6 am – 12 am) available once onboarding is completed, all schedules work 1 weekend day and have the other off.
• Training: 6 Weeks | Mon-Fri 8am-6pm (40-hour shift between those hours)
• Normal Business Hours: 8am-12am Schedules for this class are likely to be afternoon (Must be available to work any 8-hour shift)

Reminders:

• Must have 1-year of year of Call Center experience (Inbound and or Outbound calls)
• Must live within 25 miles of Alpharetta, GA 30005
• Schedules will be selected once all onboarding is completed
• Must provide Education Verification and Employment Verification (7 years of experience or 3 most recent employers that MATCH the resume)

Responsibilities:

• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.
• Inbound calls from customers looking to for assistance with general account information and tasks
• Assist customers with changes and cancelling reservations

Requirements:

• High School Diploma or GED REQUIRED
• 1+ year of experience in call center REQUIRED
• Bilingual Spanish/English is highly preferred
• An articulate demeanor and friendly personality are necessary