Job Opening: Residential Counselor

Position Summary

The Residential Counselor provides direct care, supervision, and support to individuals experiencing acute mental health and/or substance-use crises within a residential crisis stabilization setting. This role focuses on maintaining a safe, structured, and therapeutic environment while supporting clients in de-escalation, stabilization, and connection to ongoing services.

Key Responsibilities

• Provide continuous supervision and support to residents in a crisis stabilization environment.

• Assist clients with daily living activities, routines, and basic needs.

• Monitor client behavior, mood, and safety; promptly report changes or concerns to clinical staff.

• Utilize trauma-informed, recovery-oriented, and de-escalation techniques during crises.

• Support implementation of individualized treatment plans and safety plans.

• Conduct regular safety checks, room checks, and documentation per facility policy.

• Assist with admissions, discharges, and client orientation to the program.

• Maintain accurate, timely documentation in the electronic health record (EHR).

• Collaborate with clinicians, nurses, case managers, and external providers.

• Enforce program rules and boundaries in a respectful and consistent manner.

• Respond to behavioral emergencies following approved crisis intervention protocols.

• Maintain a clean, safe, and orderly living environment.

• Uphold client confidentiality, dignity, and rights at all times.