Job Opening: Technical Operations Specialist

We are seeking a Technical Operations Specialist to support daily logistics, technical operations, and quality processes in collaboration with our global team. This role serves as the local operational and technical owner in Dallas, acting as the primary interface with our logistics partner while supporting configuration, kitting, quality, and continuous improvement initiatives.

This is a broad, hands-on role requiring strong problem-solving skills, independence, and the ability to adapt in a fast-paced, evolving environment.

Key Responsibilities

• Serve as the primary local interface with the logistics partner, supporting daily warehouse performance and operational issue resolution
• Own and maintain operational instructions locally and train logistics partners accordingly
• Act as the local owner for change management initiatives and operational updates
• Support quality-related topics, follow-ups, and problem-solving in collaboration with global teams
• Own local product knowledge related to tools and equipment
• Perform and support configuration and kitting activities as needed
• Oversee inbound quality checks and returns verification
• Support daily operational problem-solving between partners
• Ensure thorough follow-up and completion of ongoing operational tasks

Qualifications & Skills

• Experience in technical or operational roles requiring hands-on work and adherence to instructions
• Ability to read, understand, and execute technical instructions and procedures
• Relevant technical education or equivalent practical experience
• Strong problem-solving skills with a solution-oriented mindset
• Ability to work independently while collaborating with global teams across time zones
• Comfortable working under pressure and in rapidly changing environments
• Proactive, reliable, and detail-oriented with a strong sense of ownership