Job Opening: Billing Customer Service Representative

RemX is assisting a Digital Payment company in Knoxville, TN seeking friendly Payment Specialist Representatives to handle Vendor questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. Not a B2C position. Not a high-volume dialer position.

Potential Start date: Mid May and Beginning of June

Contract to Hire Opportunity

$18/hr

Monday-Friday 8am-5pm

Key Responsibilities:

• Assists home owners make payments off their escrow account, missing payments, payment changes, logging into portals, etc.
• Experience speaking with Businesses through various channels.
• Maintain a positive, empathetic, and professional attitude toward potential customers at all times
• Ensure daily performance goals are met.
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional support.

Requirements:

HS Diploma

1 1/2 – 2 years job longevity w/in same company

1 year call center familiarity discussing payment and vendor information.