Job Opening: Senior VOC Program Coordinator

Now Hiring!

Senior Customer Experience Insights Coordinator (Temporary)

Pay Rate: $30/hour

Contract Length: 6 months+

Start Date: ASAP

Location: Atlanta-based; on-site with the ability to move to a hybrid schedule

Overview

We are seeking a Senior Customer Experience Insights Coordinator to support customer listening initiatives through survey management, data analysis, and cross-functional project coordination. This role is ideal for a self-directed professional with strong analytical and organizational skills who can manage projects independently and engage directly with stakeholders.

Key Responsibilities

• Build, manage, and troubleshoot surveys and logic flows in Qualtrics
• Maintain and update dashboards; ensure data accuracy and hygiene
• Analyze customer feedback to identify trends and key insights
• Support leadership reporting with charts, summaries, and presentations
• Manage VOC project timelines, documentation, and stakeholder communications
• Help standardize closed-loop feedback processes