Job Opening: Senior VOC Program Coordinator
Description
Now Hiring!
Senior Customer Experience Insights Coordinator (Temporary)
Pay Rate: $30/hour
Contract Length: 6 months+
Start Date: ASAP
Location: Atlanta-based; on-site with the ability to move to a hybrid schedule
Overview
We are seeking a Senior Customer Experience Insights Coordinator to support customer listening initiatives through survey management, data analysis, and cross-functional project coordination. This role is ideal for a self-directed professional with strong analytical and organizational skills who can manage projects independently and engage directly with stakeholders.
Key Responsibilities
- Build, manage, and troubleshoot surveys and logic flows in Qualtrics
- Maintain and update dashboards; ensure data accuracy and hygiene
- Analyze customer feedback to identify trends and key insights
- Support leadership reporting with charts, summaries, and presentations
- Manage VOC project timelines, documentation, and stakeholder communications
- Help standardize closed-loop feedback processes