Job Opening: $18/Hr. Onsite Call Center Rep. *QUICK HIRE*

$18/Hr. Onsite Call Center Rep. *QUICK HIRE*

Scottsdale, AZ

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Description

Overview:

Customer Service Agent (Entry-Level) Agents process escrow payments to insurance carriers on behalf of banks. Using company software, they generate payments and apply them via carrier websites, automated phone systems, or direct calls with carrier representatives. Strong performance can lead to promotion into Customer Service Representative roles with greater responsibility.

This role involves outbound calls only—no inbound customer calls or handling complaints. Agents ramp from ~30 to 70 calls per day, with occasional long hold times. Overall, it’s a more positive call center environment than most.

Responsibilities:

  • Interface with a CRM-based software UI to update payment status
  • Escalate issues to team leads as soon as they are realized
  • Make payments via web portal
  • Make payments via automated payment processing phone system
  • Make payments via conversation with Customer Service Reps at Carriers
  • Keep track of workload and progress each day

 High School Diploma Minimum 1-2 years of customer service experience, preferably in call center Pleasant, calm demeanor on the phones Excellent command of the spoken English language Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behav
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