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IT Support Analyst

Oaks, PA

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Description

Our Oaks, PA area client is looking for an IT Support Analyst with a minimum of three years’ experience providing onsite IT support with technology that includes workstations, servers, printers, networks, and vendor specific hardware and software.   

Job Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Google Cloud, Microsoft, and VMware.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Google Cloud.
  • System documentation to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

 

 

Job Requirements

Job Requirements:

  • 3 years of IT experience.
  • Valid driver’s license and ownership of personal automobile.
  • BA/BS, preferably in computer science, or a related field and/or industry certifications a plus.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

 

Nice to have:

  • Any Professional IT Certification, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP

 

 

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