Responsible for policy and process change oversight through an administration and governance process.
Responsible for the comprehensive review and documentation of policy, process and procedure proposals within established framework.
Manage the feedback from other operational teams for completing business case development for successful implementation including training for Operations processes.
Manage resources to ensure completeness and timeliness of all required materials for submission to the appropriate policy, process and procedure SharePoint sites.
Provide leadership in ensuring perspective policies and procedures are properly vetted. document and approved in accordance with the change management procedures.
Act as liaison between Consumer Lending leadership and key business units. providing instruction and direction regarding changes to systems, established policies, regulatory updates, processes, products and procedures.
Administer and provide oversight and direction in administration of on line policy and procedure manuals, training, workflows and processes and change notifications.
Participant in cross functional project teams in support of business unit initiatives.
Previous Technical Writing Experience
Bachelors degree preferred