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Customer Service Representative

Denver, CO

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Description

The representative is to service the needs of our patients by educating them on products and services’, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.

• Ability to answer hi-volume in-bound calls via an automated phone system.

• Ability to make outbound calls to patients and referrals as necessary.

• Respond quickly and professionally to customer telephone questions and concerns.

• Gather Patient demographics and billing information as needed to complete requested orders.

 • Recommend additional products that may be necessary or available to the customer.

 • Achieve daily completion of CS Credit Review. 

Job Requirements

QUALIFICATIONS: 

Basic skills with moderate level of proficiency.

Consults with senior peers on non-complex projects. 

1-2 years customer service experience

Associate Degree 

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