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Customer Service Representative III

Monterey Park, CA

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Description

M-F 8AM-5PM (May require some weekends and Holidays)

Must be flexible

17.85 HR Paid Weekly

 

Provide a high level of quality customer service to all facets of bank assigned customers.

Analyzing selected data and make recommendations regarding exposure and possible risk to the Bank on new accounts, wire transfers, overdraft conditions and uncollected funds usage.

Respond to customer inquiries regarding deposit products, account analysis, service charges, cash management services and investment opportunities.

Contact customers in accordance with request from account officer.

Initiate and receive phone calls to and from customers to notify and assist depositors as appropriate.
Process adjustments, return items, and conduct research, as required. 


Set up new accounts requiring no output information.

 
Provide prompt and courteous service to customers and other departments within the Bank. 

Job Requirements

Requires a high school diploma or equivalent 

 3 to 5 years of technical experience 

Banking preferred 

Proficiency in 10-key, Typing, Attention to detail, Organizational Skills, and the ability to meet strict time constraints.

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