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Technical Customer Support Representative

Alpharetta, GA

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Description

RemX Specialty Staffing is looking for a Technical Customer Support Representative for a Healthcare company in the Alpharetta area. This role is a hybrid between technical support and customer service. This position will be starting August 13th. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Investigate, analyze and resolve complex support requests with external customers via phone, email, chat and remote control/assist software. 
  • Take ownership of the customer issue to resolution.
  • Document session notes and complaints in appropriate systems.
  • Provide fast response, and maintain a high level of professionalism at all times.
  • Support multiple products.

HOURS: Availability to work Monday through Friday, 8:00am - 8:00pm

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Requirements

  • 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk or phone support in a technical-related field.
  • 2 years of experience in troubleshooting network environments.
  • 1-2 years of experience supporting Windows versions:  XP, Vista, 7, 8, Server 2008 & Server 2012.
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