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Call Center Agent

Braselton, GA

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Description

Our client, located in Braselton, GA is seeking qualified individuals to join their growing organization. We are seeking several Call Center Representatives to work at this dynamic company! You will be responsible for helping customers by providing product and service information.

Job Responsibilities:

  • Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Maximize opportunities to upsell or cross-sell company products and services.

Work Demands:

  • Ability to work in a highly structured environment
  • Ability to work in a competitive performance driven environment
  • Ability to handle repetitiveness of contacts from customers

Job Requirements

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • 6+months experience in a call center is preferred
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Working knowledge of computers, office software, email and chat. Technical Aptitude is a plus
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