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Patient Service Representative

Newbury Park, CA

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Do you have customer service experience, or experience in the medical/healthcare field? A well known medical and healthcare company is looking for great candidates to join their team as Patient Services Representatives in the Thousand Oaks area! This is a contract to permanent opportunity, starting around $16.00 per hour. We offer full benefits (Medical, Dental, Vision, IRA) and associates are paid weekly! This position would offer 30 to 40 hours per week during the contract phase! 

Patient Service Representative Responsibilities: 

  • Answering incoming patient calls
  • Conducting outbound calls to patients and physician offices
  • Answering patient inquiries, using multiple system resources to research and resolve various issues.
  • Scheduling patients for appointments with physician office(s) following physician specific scripts and requirements.
  • Updating patient accounts as necessary, to include demographics and insurance
  • Building strong long lasting relationships with clients and patients
  • Providing reports to management staff regarding daily activities, process improvements, etc.
  • Other duties as assigned

Job Requirements

  • High School Diploma or equivalent
  • Requires Customer Service experience and the ability to input data accurately into computer system.
  • Medical/dental office or medical scheduling knowledge a plus.
  • Must be detail oriented with good interpersonal and customer service skills.
  • Strong communication and active listening skills
  • Ability to navigate various computer systems
  • Ability to type 30+ WPM
  • Ability to use Microsoft Office applications such as Word, Excel, and Outlook
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