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Customer Service

Denver, CO

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  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customers inquiries and resolve problems to ensure that appropriate changes are made
  • Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with supervisor regarding any potential needs or concerns
  • Perform data entry accurately
  • Perform other duties as assigned by management

Hours: 6AM - 5PM (8 hour shift between those hours) Monday through Friday

Pay: $13.59/hr // $14.59/hr for Spanish Bilingual

Job Requirements

Previous customer service experience

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