Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Schedule: 8:30AM - 5PM Monday - Friday
**This is a 1 year contract to hire position.**