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Customer Service Representative

Wayne, PA

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RemX The Workforce Experts is seeking a 1st shift Customer Service Representative for our client located in Lansdale, PA. This position is directly responsible for merchandising returns and processing orders. At peak times, the Customer Service Representative could answer as many as 100 inbound calls daily. There are two available shifts: 8:00am – 4:30pm (M-F) and 4:00pm – 9:00pm (M-F). Flexible scheduling is also a possibility for this role.

Customer Service Job Description:

  • Provide outstanding customer service via inbound calls
  • Resolve customer issues in a timely manner
  • Process customer orders and returns
  • Handle any issues related to shipping or logistics


Job Requirements

Customer Service Requirements:

  • Ability to work independently in a fast-paced environment
  • Excellent and creative problem-solving skills
  • Previous experience in a call center environment
  • Exceptional communication skills both written and verbal
  • Proficient at Microsoft Office Products


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