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Customer Service Representative

Walnut, CA

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Description

Responsibilities:

  • Resolve customers service or billing complaints
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Job Requirements

Education/Experience:

  • High School Diploma or equivalent
  • 2 to 4 years customer service related experience required
  • Previous experience with computer applications

Skills and Competencies:

  • Verbal and written communication skills
  • Attention to detail
  • Interpersonal skills
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